A few years ago, wedding photographer Donal Doherty completely deconstructed his clients’ customer experience, looking at every stage of interaction with customers and anyone else who came into contact with his business.
Each point was assessed and modified to make the experience better for the customer, more efficient and ultimately more profitable. With a much improved customer experience, his business is experiencing significant growth thanks to lots and lots referrals.
He went from having to meet 95% of potential clients to just 5%, for example, by branding and improving his digital platforms. His booking process is now much more effective and profitable, and yours can be too.
This one-hour masterclass will demonstrate how you can deconstruct your business to deliver a customer experience that rocks.
You’ll learn about:
- Delivering a remarkable customer experience
- Deconstructing your processes
- Understanding your stakeholders
- Saving time and money by improving your efficiency
- Turning clients into raving fans
- Boosting referrals, sales and profits
WHAT YOU GET
- On-demand access to this class – 1 video / 67 minute runtime
- Exclusive bonus materials